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At Medistar Canada, we take pride in offering high-quality products to our customers. Due to the sensitive and pharmaceutical nature of our products, please carefully review our refund policy before making a purchase.
1. No Refund Policy
1.1 All Sales Are Final:
Due to health, safety, and regulatory reasons, we cannot accept returns or provide refunds for any products once they have been purchased and shipped.
1.2 Nature of Products:
Pharmaceutical products and supplements are subject to strict guidelines to ensure their integrity. Allowing returns would compromise safety, which is why all sales are final.
2. Exceptions to the Policy
While refunds are generally not provided, exceptions may apply in the following circumstances:
2.1 Incorrect Product:
If you receive a product that does not match your order, you may be eligible for a replacement or refund.
2.2 Damaged Products:
If your product arrives damaged due to shipping, please contact us within 9 of delivery. Supporting evidence, such as photographs of the damaged product and packaging, is required for review.
2.3 Defective Products:
In the rare case that a product is defective, please contact us with details and evidence for assessment.
3. Reporting an Issue
To report an issue and request a replacement or refund under the exceptions, follow these steps:
- Contact our customer support team at [Insert Email Address] or call [Insert Phone Number] within the specified timeframe.
- Provide your order number, a description of the issue, and any supporting documentation (e.g., photos of the damaged product).
Our team will review your request and respond within [Insert Days, e.g., 3-5 business days]. If approved, we will provide a replacement, store credit, or refund as applicable.
4. Important Notes
4.1 Shipping Costs:
Refunds for shipping costs are not available unless the issue was caused by an error on our part (e.g., incorrect product shipped).
4.2 Product Condition:
To qualify for an exception, the product must be in its original, unused condition, and all packaging must be retained.
4.3 Refund Method:
Approved refunds will be issued to the original payment method used for the purchase. Processing times may vary based on your financial institution.
5. Contact Information
For any questions or concerns about our refund policy, please contact:
Medistar Canada Support